To start an exchange please email us at email@example.com and we will take care of you from there.
We shall provide a exchange as long as your email gets to us on/before the 48 hours and you are eligible for a exchange. (Note: Items on final sale can not be returned or exchanged)
Damaged items(if applicable)
We strive to make sure all of our products are in the best condition before we send them to you.
If it happens that your item(s) have been damaged through the mail or manufacturing fault please email us showing your damaged item(s) so we can inspect your damaged item. We will notify you of the approval or rejection of your refund/exchange. (Note: Shipping fees can not be refunded (If applicable)).
All customers with damaged items are eligible for exchanges/returns
*Once we issue you credits, your bank or credit card company may take 7 business days*
Exchange your Official Sassenach item within 48 hours of your delivery date for a free exchange. We only offer one free exchange per order.
We only offer exchanges for the same product for different size for US orders only. We do not offer exchanges for different colors, styles etc.
Exchange Process Explained:
Step 1: Email an exchange request within the 48 hours. (Please provide us with your order number and specify the item you are returning).
Step 2: We will email you back as soon as we possibly can. Once we review your situation, we will email you a shipping label to send the suit back to us.
Step 3: We will mail you your new item that you wish to have, once we receive your exchange.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds maybe granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 715 Jennie Pl. Monroe, MI 48161.
To return your product, you should mail your product to: 715 Jennie Pl. Monroe, MI 48161.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.